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TundeGold is Digital Media Certified and an H.R Specialist. He is a Blogger who loves writing on topics relating to Leadership and Career Development. Click HERE to view His Full Profile

BUSINESS TIP 03: 3 LESSONS TO LEARN IN CUSTOMER SERVICE












3 LESSONS TO LEARN IN CUSTOMER SERVICE:
Most business owners and other entrepreneurs know that customer service is important, but they may not realize just how important. Building your business's reputation starts with customer service and ends with an amazing product or service. 


Here are 3 Lessons to learn in Customer Service:

1. Stand by your word: 
When you promise a customer great results, you better deliver. Customers rely on you to provide the results you have promised, particularly when you are supposed to be the expert in a given area. You want your customers to be able to trust you. So, when you tell them that you will have the project done by a certain date or that it can be done a certain way, be sure that you have given your customer realistic expectations. Along the same lines, be sure that if anything changes in your estimation, you communicate that to your client as soon as possible. Explain why this happened and what kind of impact this will have on the project as a whole. Ultimately, you want the customer to be completely satisfied so that your trustworthy reputation can grow (and you can get referrals).


2.Remain professional in every circumstance:
Regardless of your business model, your customers expect to be met with professionalism. Running your own business can be crazy, hectic, and downright stressful, but that is never an excuse to become unprofessional with a client. Your customer has very little sympathy for your other projects and obligations. To them, they are the only obligation that matters, and most customers want to be treated that way. You must make every effort to meet this expectation.

3. Take ownership of your mistakes:
Most customers realize that everyone is human, and everyone makes mistakes. While we want to avoid mistakes as much as possible, the truth is that eventually something will go wrong. When that happens, don't make excuses, make improvements. Own your mistakes. Admit that it happened, apologize when you are wrong, and take steps to correct the oversight. Explain to your customer what you plan to do to address the mistake. 


These tips may seem simple, but if followed faithfully would bring positive result.


See you at the top! 


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